PRIVACY POLICY

We take your privacy seriously.

 

This privacy policy sets out how Soul Energy 111 uses and protects any personal data you give when making a booking with us or when you use our website in compliance with GDPR. 

 

Soul Energy 111 is committed to ensuring that your privacy is protected. Any personal information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

 

Soul Energy 111 may need to update this policy in the future as we keep our policy under regular review. Please occasionally check this page to ensure you are happy with any changes that may have been made. This policy was last updated on 09/09/19.

 

 

WHAT PERSONAL DATA DO WE COLLECT, HOW DO WE COLLECT IT AND HOW WILL IT BE USED?

 

Soul Energy 111 collects and processes personal data which you directly provide when making a booking or using our website.

 

Personal identification such as your name, email address, IP address, a phone number is collected when you register online for a health or travel consultation, request more information on all areas covered, to sign-up to any of our affiliate opportunities, to request a callback, to sign up for our newsletters which cover all areas or to provide feedback. This information is for marketing purposes including remarketing and sending of relevant emails.

 

Soul Energy 111 would like to send you information about products and services of ours that may be of interest to you. Your personal data is processed under the legal basis of 'legitimate interest'.

 

There is additional personal information that is personally collected and processed for the purpose of making a booking (for a health consultation or when booking travel/vacations) that is health or travel-related. This additional information includes name, address, phone number, date of birth, passport details, debit/credit card details, additional medical information. This information does not need to be put directly onto our website.

 

The personal data that Soul Energy 111 collects from you for a booking is for a compelling reason for processing and is used only in ways that you would expect. 

 

The data that Soul Energy 111 collect from you for marketing purposes is used to periodically send promotional emails about upcoming events, special offers and other information which we think may be beneficial to you using the email address which you have provided. Your IP address is collected for remarketing purposes.  Your data will not be subjected to automated decision making.

 

 

HOW DO WE STORE YOUR DATA AND HOW LONG WILL IT BE HELD?

 

If you have 'opted in' to receive our marketing, we will keep your data until you specify that you would like to 'unsubscribe', you can do this at any point by contacting us. The personal data/information that is collected from health consultations and that are health-related are stored securely as we are committed to ensuring that your information is protected. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Personal information will only be held for as long as it is needed, for example; depending on the nature of service required by the client, a client's data will be kept for the duration of the service and will be securely destroyed when no longer needed. 
 

 

WHAT ARE YOUR DATA PROTECTION RIGHTS?

 

 You have the right to request for copies of your personal data Soul Energy 111 holds about you.

You have the right to request that Soul Energy 111 rectifies any information you believe is inaccurate or complete information you believe is important.

You have the right to request that Soul Energy 111 erase any personal data held about you, under certain conditions. 

You have the right to request that Soul Energy 111 restrict the processing of your personal data, under certain conditions.

You have the right to object to Soul Energy 111 processing your personal data, under certain conditions.

You have the right to request that Suol Energy 111 transfer the data that we have collected to another organisation, or directly to you, under certain conditions.  

 

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise any of the rights above please contact us. If you make a request, please give us 30 working days to deal with your request. We may charge you a small fee for these services. 

 

The personal information that we take to confirm a booking (name, address, debit/credit card details) is a statutory/contractual requirement to secure and make payment for a booking (health and travel-related). Failure to provide this data will mean that a booking cannot be made.

 

If you fail to provide an email address and/or a phone number we will be unable to send the relevant booking confirmation information, we will be unable to contact you should there be an issue with your booking or to make you aware of our company's news or special offers via our marketing. Failure to mention important information (medical conditions etc) during consultations could mean that we would be unable to cater for your specific requirements (health-related).

 

 

THIRD PARTIES

 

If you agree, Soul Energy 111 will share your data with companies that we use for the purpose of booking travel etc. You will be notified of any other organisation, company or supplier we may need to deal with in the case of our service to you. We will need your consent in writing via email. 

 

 

HOW WE USE COOKIES

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse the web traffic or lets you know when you visit a site. Cookies allow web applicants to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer's needs. We only use this information for statistical analysis purposes and the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer, This may prevent you from taking full advantage of the website.  

 

 

PRIVACY POLICY OF OTHER WEBSITES 

 

Soul Energy 111 website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read the privacy policy that applies to that particular website. Soul Energy 111 is not responsible for the protection and privacy of any information which you provide whilst visiting other sites and other sites are not governed by this privacy statement. 

 

The contents of this statement may be changed at any time, at our discretion. If you have any questions regarding our Privacy Policy please or should you wish to report a complaint, please contact us